FAQ - MiWay Home Care

Question 1

Who qualifies for the Michigan Home Help program?

Accepted Answer

You may qualify if you are a Michigan Medicaid recipient who needs assistance with activities of daily living such as bathing, dressing, grooming, meal preparation, or mobility. Both elderly individuals and adults with disabilities may be eligible.

Question 2

Does my insurance plan matter?

Accepted Answer

Yes — the Home Help program is available through Michigan Medicaid managed care plans including UnitedHealthcare Community Plan and Molina Healthcare. MiWay works with all Michigan Medicaid plans.

Question 3

Can I qualify if I already receive other Medicaid services?

Accepted Answer

In many cases, yes. Home Help can be coordinated alongside other Medicaid services. Our enrollment specialists will review your current benefits and determine how Home Help fits into your care plan.

Question 4

Is there an age requirement?

Accepted Answer

There is no minimum age requirement for Home Help. Both children and adults with qualifying disabilities or medical needs may be eligible, as well as seniors who need assistance with daily activities.

Question 5

Can a family member get paid to be my caregiver?

Accepted Answer

Yes! Under Michigan's Home Help self-direction model, you can choose a trusted family member or friend as your caregiver. They will be paid directly by the Medicaid program — not by you.

Question 6

How much does a Home Help caregiver get paid?

Accepted Answer

Caregiver pay rates are set by the Michigan Medicaid program and vary based on the type of care provided. Contact MiWay for current pay rate information in your area.

Question 7

How often do caregivers get paid?

Accepted Answer

Caregivers are paid on a bi-weekly basis after submitting their hours through the program's time-tracking system. MiWay will walk you through how to submit hours correctly.

Question 8

Can a spouse be a paid caregiver?

Accepted Answer

Michigan's Home Help program has specific rules about spousal caregivers. Contact MiWay and we will review your specific situation to determine eligibility.

Question 9

How long does enrollment take?

Accepted Answer

The enrollment timeline varies, but most families complete the process within 2–6 weeks. MiWay works to move things along as quickly as possible and keeps you informed at every step.

Question 10

Is there any cost to enroll with MiWay?

Accepted Answer

No. MiWay Home Care's enrollment assistance is completely free. We are compensated through the Medicaid program — there is never any cost to patients or caregivers.

Question 11

What happens during the needs assessment?

Accepted Answer

A Medicaid assessor will visit your home to evaluate the type and amount of care you need. They will ask about your daily routine and any challenges you face. MiWay will help you prepare so you feel confident going in.

Question 12

What if my application is denied?

Accepted Answer

If your initial application is denied, you have the right to appeal. MiWay's team can help you understand the reason for denial and guide you through the appeals process.

Question 13

What is the Michigan Home Help program?

Accepted Answer

Home Help is a Michigan Medicaid program that pays for personal care services provided in a person's home. It allows eligible individuals to self-direct their care — meaning they choose their own caregiver, including family members.

Question 14

What services are covered under Home Help?

Accepted Answer

Covered services include assistance with bathing, dressing, grooming, toileting, meal preparation, eating, mobility, and light housekeeping related to the recipient's care needs.

Question 15

Is Home Help available throughout Michigan?

Accepted Answer

Yes, the Home Help program is available statewide across Michigan. MiWay Home Care serves patients and caregivers throughout the state.

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